Refund Policy

At SURFIT, we do everything we can to make sure you're happy with your order. But if for any reason a product doesn’t meet your expectations, here’s our return and refund policy — written in a way that’s simple, fair, and in line with international consumer protection laws.

⏳ Return period

You have up to 30 days from the date you receive your order to request a return — no need to justify your decision.

To get started, simply email us at contact@surfitboards.com.

We’ll then send you the most suitable return address, depending on your location.

📦 Return conditions

Returned items must be unused, intact, and in their original packaging.

Return shipping costs are your responsibility.

Refunds will only be processed after we receive and inspect the returned products.

🚚 Stuck, lost, or inactive tracking

If your tracking shows no updates for more than 7 business days, or if your package is confirmed lost by the carrier before delivery, please email us at contact@surfitboards.com.

At SURFIT, we stay responsible for your delivery until it’s in your hands.

In this case, you can choose between:

  • A free replacement,

  • Or a full refund, if that’s your preference.

You can also contact the shipping company yourself to try to speed things up.

📦 Tracking says “delivered” but you didn’t receive it

If your tracking status shows “delivered”, but you haven’t received your order, please contact us at contact@surfitboards.com within 5 business days of the delivery notification.

As required by law, HD BRANDS LLC remains responsible until the product is actually delivered to you.

Here’s what happens next:

  • We’ll open an investigation with the shipping company,

  • In the meantime, we may send you a new shipment,

  • If the investigation confirms non-delivery, we’ll offer you a refund or a replacement, whichever you prefer.

If the shipping company confirms the parcel was delivered and provides valid proof (such as a delivery photo, signature, or code entry), HD BRANDS LLC may consider the delivery as completed.

If that proof is missing or insufficient, we’ll offer a refund or free reshipment, depending on your choice.

📭 Wrong items or missing products

If you received the wrong items or your package is missing something, contact us within 7 days of delivery.

You’ll be able to choose between:

  • A free reshipment with the correct products,

  • Or a partial refund for the missing items.

🔄 Exceptions to the right of return

For hygiene and safety reasons, we cannot accept returns of products that have been used, damaged, or not in their original condition.

👉 By using the product, you waive your right to return it.

Thanks for understanding 🖤

💳 Refund timing

Once your return or refund request has been approved by our team, your refund will be issued within a maximum of 4 business days, using the same payment method you used for the order.

📩 Need help?

Our customer service team is always here for you:

contact@surfitboards.com

HD BRANDS LLC

5830 E 2nd St, Ste 7000 #29923
Casper, Wyoming 82609
United States

Thanks for trusting SURFIT.